RETURN & REFUND POLICY

Mobile Truck Canopy sells truck canopies and provides mobile installation services across the Lower Mainland, BC. Because our canopies are ordered to your specific vehicle fitment and shipped from our distributor, and installation is a hands-on service, the terms below apply.

DEPOSITS:
A deposit is required to book a canopy order and/or mobile install. Your deposit becomes non-refundable only once BOTH of the following have occurred: (1) we have confirmed fitment for your vehicle, and (2) your canopy order has been placed with and accepted by our distributor. Before both conditions are met, your deposit is fully refundable.

If a distributor order cannot be fulfilled after your deposit is taken, we will either source an equivalent canopy or refund your deposit in full. You are never liable for a supply failure on our end.

CANOPY ORDERS (PRODUCTS):
Canopies are special-order/drop-shipped items. Once an order is placed with our distributor and accepted, it cannot be cancelled and is non-returnable, except where the product arrives damaged, defective, or does not match the confirmed order.

Damaged or defective on arrival: Contact us within 48 hours of delivery with photos. We will arrange a repair, replacement, or refund at our discretion and coordinate with the distributor's warranty process.

INSTALLATION SERVICE:
Installation labour is non-refundable once the install has been performed. If you cancel a scheduled install more than 48 hours before your appointment, any install-labour portion of your payment is refundable. Cancellations within 48 hours may forfeit the install-labour deposit to cover reserved crew time.

MANUFACTURER WARRANTY:
Canopies carry the manufacturer's/distributor's warranty. We will help you file any warranty claim. Warranty terms are set by the manufacturer and are separate from this policy.

HOW TO REQUEST:
Email [info@mobiletruckcanopy.com] with your order number, vehicle details, and a description (plus photos if damage-related). We respond within one business day.

Nothing in this policy limits your rights under the BC Business Practices and Consumer Protection Act or the Sale of Goods Act.